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Refund and Return Policy – UphaarBySweeta
At UphaarBySweeta, customer satisfaction is our top priority. We strive to provide you with high-quality products and services. However, we understand that there might be situations where you need to return a product or request a refund. This Refund and Return Policy outlines the guidelines and procedures for such cases.
1. Returns:
If you receive a product that is damaged, defective, or not as described on our website, you can request a return within **15 days** of receiving the item. To initiate a return, please follow these steps:
– Contact our Customer Support team at swetadugar2208@gmail.com or call our helpline at [099036 06650] to inform them about the issue.
– Provide your order number, a description of the issue, and photographic evidence if possible.
– Our Customer Support team will review your request and provide instructions on how to proceed with the return.
Please note:
– The product must be unused, in its original packaging, and with all tags and accessories included.
– The return shipping costs will be covered by UphaarBySweeta if the return is due to a mistake on our part (damaged, defective, wrong item).
– In other cases, the customer will be responsible for the return shipping costs.
2. Refunds:
Once we receive the returned product and verify its condition, we will initiate the refund process. Here are the details regarding refunds:
– Refunds will be processed using the original payment method used during the purchase.
– The refund amount will be equal to the product’s purchase price, excluding any shipping or handling charges.
– It may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.
3. Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons. These may include personalized or custom-made items, perishable goods, and items categorized as “Final Sale” on our website.
4. Cancellations:
If you wish to cancel an order before it has been shipped, please contact our Customer Support team as soon as possible. If the order has already been shipped, the standard return process will apply.
5. Contact Information:
If you have any questions or concerns about our Refund and Return Policy, please reach out to our Customer Support team:
Email: [ swetadugar2208@gmail.com)
Phone: [099036 06650]
Please remember that this policy is subject to change without notice. We recommend reviewing this policy each time you make a purchase from UphaarBySweeta.
Thank you for choosing UphaarBySweeta. We value your trust and are committed to providing you with a positive shopping experience.099036 06650